Topic

AI chat explained

How an AI assistant works, in plain words: training, knowledge base, accuracy, hallucinations and chatbot vs live chat.

2 articles

Banner: AI hallucinations in customer support, a made-up chatbot answer flagged with a warning next to a verified answer linked to the store's policy binder.

AI chat explained

AI Hallucinations in Customer Support: Causes and Fixes

Learn why AI hallucinations can make support chatbots invent refunds, prices or policies, and how store owners can reduce them before and after launch.

October 22, 2026 14 min read Read more

A store owner in a bright office reviewing the Ovebot Agent tools page, which lists what the AI agent can do on its own.

AI chat explained

What is an AI agent? Types, examples and limits

What is an AI agent? A plain-language guide to how agents plan and use tools, the 5 types, store examples, real failures and questions to ask vendors.

October 22, 2026 13 min read Read more

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