Topic

Customer support

Automating support for online stores and service websites: order status, returns, delivery, appointments, 24/7 answers and handing over to your team.

2 articles

Illustration: an online shop closed at night while a laptop on the counter keeps answering customers in chat.

Customer support

24/7 customer support without a night shift

Set up 24/7 customer support for your online store without night staff: what to automate, what waits for a human, offline messages and a morning routine.

October 22, 2026 13 min read Read more

Banner: return policy template for EU online stores, an opened parcel on a return arrow with a 14-day calendar, policy checklist, refund and return route cards.

Customer support

Return Policy Template for EU Online Stores (Plain Language)

Return policy template for EU online stores: the 14-day withdrawal rules, a fill-in policy in plain language, common mistakes and where to publish it.

October 22, 2026 16 min read Read more

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