Tidio sells the AI separately. Ovebot is the AI.
One plan, one price, an agent that answers from your catalog in your customer's language, 24/7.
- Install in 5 minutes
- GDPR Friendly
- Human support
Ovebot
Tidio
- AI included in the plan
- Replies in the visitor's language
- Order status with AWB
- Live chat with operators
The questions your shop gets at night should not become a second bill
With Tidio you pay for the chat, then for Lyro, then for every Lyro conversation above the package. With Ovebot the agent is the product: Starter includes 1,000 messages a month and the report shows what they brought in.
Tidio: Starter $24.17 + Lyro $32.50 (50 AI conversations), public prices on 16.10.2026, VAT not included.
Your customer writes in English. The agent answers in English.
Tidio lists its widget in six languages. Ovebot detects the language of each visitor among 29, answers in it and follows the customer if they switch mid-chat, with the same catalog behind every answer.
- 29 languages, detected automatically
- Product names and prices stay exactly as in your shop
- Your team reads every conversation in the app
Ovebot and Tidio, line by line
Public data from Tidio's site, checked on 16.10.2026.
| What you get | Ovebot | Tidio |
|---|---|---|
| AI that answers alone | Included in every plan, from your live catalog, 24/7. | Lyro AI, a separate product billed per conversation after 50 free ones. |
| Language of each visitor | Detected automatically among 29 languages, switch mid-chat followed. | Widget listed in 6 languages: English, German, French, Spanish, Italian, Portuguese. |
| Order status and AWB | Status, AWB and tracking link, after the store confirms email and order ID. | Lyro answers order status questions. OpenCart and PrestaShop lookups are not described. |
| Product cards and add to cart | Cards with price and stock, added to the cart from the chat. | Operators can see carts and send product cards (WordPress plugin). |
| Store plugins | WooCommerce, OpenCart, PrestaShop, Magento, or one line of code. | WooCommerce, Shopify, Adobe Commerce. OpenCart through a snippet. |
| Human handoff | One click. Offline, it collects email or phone for your team. | Yes, live chat with operators is Tidio's core. |
| Starting price | From €29 a month, VAT included, AI included. | Starter $24.17 a month, plus Lyro from $32.50 a month for the AI. |
| Where data is hosted | EU data centres. Sub-processors listed openly. | Servers in the EEA, possible transfers to the US. |
- Tidio data checked on 16.10.2026 on tidio.com (pricing, Lyro, integrations, help center). USD prices, VAT not included.
- Lyro pricing is per conversation package; the 50 free Lyro conversations are a one-time allowance.
"Where is my order?" answered with the AWB, not with a ticket
The customer gives the email and the order ID, the store confirms they match, and the chat shows the status, the courier and the tracking link. Ovebot never reads your order database directly.
When Tidio is the better choice
You sell mostly on Shopify, you want a free plan for a handful of chats, or your team answers most chats by hand and needs ticketing and visual flows in one tool. If you want the AI to carry the load with your real catalog and orders, Ovebot is built for that.
Move from Tidio during the trial, without a gap
One price, with the AI included
Every plan includes the AI sales agent, the integrations and the reports.
VAT is included in every price shown here, so nothing is added at checkout.
Questions from Tidio users
Can I keep Tidio while I test Ovebot?
Do I pay extra for the AI, like with Lyro?
How does Ovebot check orders without seeing my data?
What happens when the agent does not know the answer?
Your AI sales agent, live in 5 minutes, AI included.
Start the 14-day trial with no card, or ask for a free demo trained on your store first.
The 14-day trial plan at signup costs nothing and needs no card; test first, pay later.
