Mira suggests the product. Ovebot also answers after the sale.
Before the purchase both tools can recommend. After it, Ovebot gives the order status and the AWB itself, in the customer's language.
- Install in 5 minutes
- GDPR Friendly
- Human support
Ovebot
Smartsupp
- AI that recommends products
- Order status and AWB from the AI
- Add to cart inside the chat
- AI in the base plan
A shopper wants a laptop. The agent checks your stock.
Mira learns from a product feed or from your site and suggests products, a fair start. Ovebot syncs the catalog from the store. When a model comes in several versions, it shows each one with its price and stock, and the shopper adds the right one to the cart without leaving the conversation.
"Where is my parcel?" is where the two tools part ways
Smartsupp's help center describes a ready-made order status reply. Ovebot settles the question in the chat.
Smartsupp order status reply
- Asks the visitor to send the email and the order number
- Promises that the team will take a look
- A Mira lookup in the store is not described on its public site
Ovebot
- Asks for the email or phone and the order ID
- The store confirms they match, Ovebot never reads the order database
- Status, courier and AWB appear in the same chat
The same question, answered at 23:40 without anyone on shift
The answer arrives while your operators sleep. If the customer wants to change the delivery address, the agent asks for a code sent by email and passes the request to your team.
Ovebot and Smartsupp, point by point
Public data from smartsupp.com and its help center, checked on 16.10.2026.
| What you get | Ovebot | Smartsupp |
|---|---|---|
| AI recommendations | From the synced catalog, with price, stock and an add to cart button. | Mira learns from a product feed or your site and suggests products and accessories. |
| Order status | Status, courier and AWB after the store confirms the customer. | Ready-made reply that collects email and order number for your team. |
| Cost of the AI | Part of every plan. | Mira add-on from $16 a month for 100 conversations, billed annually. |
| Plans | From €29 a month, VAT included. | Free (25 conversations), Solo $17, Plus $25, Expert $83, VAT excluded. |
| Language of each visitor | Recognised among 29 languages, a switch mid-chat is followed. | Mira lists Spanish, French, German, Italian, Czech and more. Dashboard in 9 languages. |
| Store platforms | Plugins for OpenCart, PrestaShop, Magento, WooCommerce. | Long list, including PrestaShop, OpenCart, Magento, Shopify, Shoptet. |
| Data | EU data centres, sub-processors public. | EU servers in Frankfurt. OpenAI Ireland listed as a sub-processor. |
| Support | A human team in Romania, by email and chat. | Premium support listed on Expert. |
- Smartsupp prices in USD from its pricing page on 16.10.2026, VAT excluded. Mira is billed annually.
- Order status: Smartsupp help center article on the predefined order status answer.
Every exchange is readable, every order lookup traceable
When Smartsupp is the better choice
Your operators handle most chats themselves, you want WhatsApp and Messenger in the same inbox, or you sell on Shoptet, which Smartsupp integrates with. A free plan with 25 conversations a month is also a real advantage for a very small shop.
Questions from Smartsupp users
Smartsupp has a free plan. Why pay for Ovebot?
Does Ovebot speak the languages of all my markets?
Can the agent check an order by itself?
My operators like Smartsupp. What do they lose?
How do I try both side by side?
One agent for the sale and the parcel, in every language you sell in.
Install the plugin next to Smartsupp and run the 14-day trial, no card asked.
The 14-day trial plan at signup costs nothing and needs no card; test first, pay later.
